GENERAL PURCHASE CONDITIONS
1. Introduction
The purpose of this document is to establish and regulate the rules of use of the online jewelry store: Joyeriaonlinepriority.com hereinafter (PRIORITY).
The use of this page, as well as the contracting of the services that are made available to the user, will imply the full and unreserved acceptance of each and every one of these conditions of use and purchase, in addition to the corresponding legal terms.
These general conditions of purchase apply to all commercial transactions carried out in our virtual store and it will be mandatory to accept them before making any purchase, so please read them carefully.
2. General Information
Owner: Marina Montes Valentín
CIF/NIF: 44.363.565-S
Registered Office: Manuel Fuentes Bocanegra, 15 -4º4 CP-14005 Córdoba
Contact: E-mail de contacto:info@joyeriaonlinepriority.com, Teléfono: +34957961041
3. Activity
4. Contents and information provided on the website
The language used by PRIORITY on the web will be Spanish, without prejudice to the use of other languages, national or regional. PRIORITY is not responsible for the not comprehension or understanding of the language of the website by the user, or its consequences.
PRIORITY saves itself the right to modify the commercial offer presented in the website (modifications on products, prices, promotions and other commercial conditions and of service) at any time and without previous notice. PRIORITY strives to offer the information contained in its website accurately and without typographical errors. If an error of this type were to occur, at all times beyond the will of PRIORITY, it shall be corrected immediately. If there is a misprint in any of the prices shown and a customer places an order based on said misprint, the customer will be informed of this and be allowed to cancel the order at no cost.
The contents of the PRIORITY website could sometimes show provisional information on some products. In the event that the information provided does not correspond to the characteristics of the product, the customer is entitled to cancel the purchase without incurring in any cost.
PRIORITY saves itself the right to modify the commercial offer presented in the website (modifications on products, prices, promotions and other commercial conditions and of service) at any time and without previous notice. PRIORITY strives to offer the information contained in its website accurately and without typographical errors. If an error of this type were to occur, at all times beyond the will of PRIORITY, it shall be corrected immediately. If there is a misprint in any of the prices shown and a customer places an order based on said misprint, the customer will be informed of this and be allowed to cancel the order at no cost.
The contents of the PRIORITY website could sometimes show provisional information on some products. In the event that the information provided does not correspond to the characteristics of the product, the customer is entitled to cancel the purchase without incurring in any cost.
5. Sales system Formalization of the purchase
Once the order is formalized, that is, with the acceptance of the general conditions of purchase and the confirmation of the purchase process, PRIORITY will always send an email to the user confirming the details of the purchase made.
The client declares to know the PRIORITY privacy and cookie policy.
6. Prices
All the prices of the products that are indicated through the website include VAT and other taxes that may correspond, as well as, where appropriate, the costs of shipping the products.
7. Applicable taxes
The prices of the products displayed on the website include the Value Added Tax (VAT) that, if applicable, is applicable.
Purchases that will be delivered within the territory of any of the member states of the European Union will be subject to VAT. Purchases that must be delivered in the territories of States that are not members of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.
8. Payment method and shipping costs
The user agrees to pay at the time of placing the order. The ticket or proof of purchase corresponding to the purchase order will be available and can be displayed in www.joyeriaonlinepriority.es in the "My Account" section.
The user must pay the amount corresponding to his order by payment by credit or debit card (Visa, Mastercard, American Express, Visa electron and / or other similar cards) or through the Paypal system or bank transfer.
The user must notify PRIORITY of any improper or fraudulent charges on the card used for purchases, by email or telephone, in the shortest possible time so that PRIORITY can make the appropriate arrangements.
PRIORITY has the highest security measures commercially available in the sector. In addition, the payment process works on a secure server using the Secure Socket Layer (SSL) protocol.
In addition, PRIORITY states that it does not have access to confidential data relating to the payment method used. Only the Redsys Payment Gateway "Santander" and Paypal have access to this data as payment and collections management and are inaccessible to other third parties.
Shipping costs will depend on the total amount of your purchase. If you exceed 50 euros, on the Iberian Peninsula, the shipping costs are free of charge.
The cost of shipments outside the Iberian Peninsula must be consulted in the shipping and returns section, through our customer service channels or in the same purchase process.
9. Shipments and delivery of the product
PRIORITY undertakes to deliver the product in perfect condition at the address indicated by the user on the order form and which. In order to optimize delivery, we thank the user for indicating an address at which the order can be delivered within normal business hours.
The order will be sent to the delivery address indicated. This may be different from the buyer's address.
PRIORITY will not be liable for errors caused in delivery when the delivery address entered by the user on the order form does not conform to reality or have been omitted.
The deadline for deliveries is between 24-48 hours for the Iberian Peninsula, provided that the item does not carry customization, in which case the actual delivery time will be indicated.
For more information, it is important to note that the procedure during this time is as follows: confirmation of validity of the order, preparation of orders and shipping through express delivery company (NACEX). On the day the order is on the way, NACEX will communicate it to the user by sending an SMS or email.
These deadlines are average, and therefore an estimate. Therefore, they may vary for logistical or force majeure reasons. In case of delays in deliveries, PRIORITY will inform its customers as soon as it becomes aware of them.
In the case of delays in the delivery of orders attributable to PRIORITY, the user may cancel his order in accordance with the procedure described in the section "return procedure". Delays in delivery shall not be considered in cases where the order has been made available to the user within the agreed period and could not be delivered for reasons attributable to the user.
In the same SMS/email informing the user that the product has left the PRIORITY warehouses, the shipping number and the customer service number of the transport company responsible for the delivery is provided, so that, in case of any incident in the delivery, the user can contact to resolve it.
If at the time of delivery the user is absent, the carrier will leave a receipt indicating how to proceed to pick up the package.
If after 10 working days after the delivery of the order has not been arranged, the package will be returned to the PRIORITY warehouses and the user must take care of the shipping and return costs at origin of the goods, as well as the possible associated management costs. These costs will be deducted from the purchase amount of the returned order that will be refunded.
If the reason the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.
The user must check the good condition of the package to the carrier who, on behalf of PRIORITY, makes the delivery of the requested product, indicating on the delivery note any anomaly that could be detected on the packaging. If, subsequently, once the product has been reviewed, the user detects any incident such as blow, breakage, signs of being opened or any damage caused by the shipment, the latter undertakes to communicate it to PRIORITY via email in the shortest possible time and within a maximum of 7 working times since delivery.
10. Rights of the buyer and returns policy
Product availability
PRIORITY informs the user of the availability of stock of the product.
PRIORITY will make every effort to please all its users in the demand for the products. However, sometimes, and due to causes difficult to control by PRIORITY such as human errors or incidents in computer systems, it is possible that the amount finally in inventories is less so it will not be possible to proceed with the sale.
In the event that we are unable to send the product, because of its unavailability or other circumstance, we reserve the right to notify you of this fact by email, offering you items of equal quality and value that you can order. If you do not wish to place/change your order for such replacement items, we will refund any amount you may have paid.
In the event that the product is not available after the order has been placed, the user will be informed by phone or email of the total or partial cancellation of the order. Partial cancellation of the order entitles the cancellation of the entire order.
Returns Policy and Product Warranty
PRIORITY guarantees the quality of all its products. If for any reason the product has any defect or its conditions are not optimal, the customer will have a period of 15 calendar days to request the return of the product.
If a product other than the one requested by the customer is delivered by mistake from PRIORITY, it will be removed and the correct product will be delivered to you at no additional charge to the customer.
If the reason for the return is not for a PRIORITY error (the products were served correctly but are not to your liking), PRIORITY will pay the cost of the products except the shipping costs per return. This amount will be borne by the user and will be deducted from the amount refunded for the product that has been returned to him.
PRIORITY will not be responsible for the costs caused by those returns that occur without respecting the steps set out in this procedure.
The customer will have a period of 15 calendar days from the receipt of the order to exercise his right of withdrawal of the purchase made and make the return of the purchased product.
Conditions
SIf for any reason, the user is not satisfied with the order, has received another product by mistake or has some kind of defect, can return it within 15 days of the delivery date. There are several conditions that the product must meet for the return of the same:
• It must not be used.
• Must not have been harmed.
•The packaging should be the same box where we did it to you.
• Custom products do not support return except for manufacturing error.
Return procedure
At PRIORITY we are concerned about the satisfaction of our customers, so we try to always facilitate the purchase and returns process.
- 1.You have 15 days to proceed with the return of your order. The product must be returned in the same condition in which it was received, with no apparent signs of. PRIORITY reserves the right not to accept any item that is not in perfect condition.
- 2. If you want to make a change (size, other item), place a new order in our online store and return the /items that do not serve you.
- 3. How to process a return
Insert in a box (if possible, the same box in which you received the order) the items you wish to exchange or return along with the packing slip you received with the order. Please indicate on the packing slip what items they are and the reason for the return.
To request the pickup, please send an email to info@joyeriaonlinepriority.com.es or call our Post-Sell phone: +34 957 96 10 41, providing us with the following information: ◦ Order No . ( you can find it in the order confirmation email), Your name. ◦ your phone number. ◦ Collection address (via, number, zip code, population and province). ◦ Date and pick-up time. Our Post-Sales service will contact you to confirm the pick-up. Please have the shipment properly prepared for when the courier goes to pick up the order at the address indicated. Important: this option will only be available to customers residing in the Iberian Peninsula and Balearic Islands. They are excluded from the process of collection and return rest of the Canary Islands, Ceuta and Melilla, as well as international orders, so the customer must contact our Post-Sales department.
Terms of use of discount codes
Only one discount coupon can be used per order and per shopping cart. Coupons are non-refundable, can be used in a single purchase of one or more products and cannot be redeemed for cash.
Refund of the amount of the return
From the time NACEX collects the items and we check that everything is correct until we make the corresponding amount are between 4 and 7 working days. Once the money is returned, in less than 48 hours you will see the deposit reflected in your credit card or bank account movement statement if you paid by debit card. For payments made by Paypal, the procedure is the same and for payments made by transfer will be 48 hours.
Returns and partial cancellations will result in partial refunds.
To solve any questions you can contact us by sending an email to info@joyeriaonlinepriority.com or by calling +34 957 96 10 41
11. Customer obligations
The PRIORITY customer must be of legal age and undertake at all times to provide truthful information about the data requested in the user registration or ordering forms, and to keep them updated at all times. The client undertakes to accept all the provisions and conditions contained in these General Conditions of Contract understanding that they include the best possible willingness to service for the type of activity that PRIORITY carries out. The customer declares to be the holder of the bank details provided in the purchase process or have legal authorization from its legitimate owner.
12. Applicable law and competent jurisdiction
The sales made with PRORITY are subject to the legislation of Spain.
